Once we got on scene we met with the property management team and developed an emergency drying plan along with moisture mapping of all damaged areas.  When using moisture mapping we can first identify all wet areas and also show the insurance company in all directions that the water flowed.  Our staff explained to the condo unit owners that their personal property is not covered under the master policy but is covered under their own condo unit policy.  We worked with them to make the process as simple and took many meetings with the board and management team to make sure all damage was successfully ascertained.